Terms of use

1. Operator

SpiritEvents.cz (the „Service“) is operated by Petr Pacas, self-employed individual (OSVČ), Business ID 04676718, registered office at Mezníkova 394/14, Nové Dvory, 674 01 Třebíč, Czech Republic, registered in the Czech Trade Licensing Register, Třebíč Municipal Authority (the „Operator“). The Operator is not a VAT payer.

Contact: email info@spiritevents.cz, phone +420 724 092 656.

These terms and conditions (the „Terms“) govern, in accordance with section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the „Civil Code“), the mutual rights and obligations of the parties arising in connection with the use of the Service.

2. Subject of activity and business model

SpiritEvents.cz is an online portal for listing events and selling tickets for cultural, wellness and educational events in the Czech Republic (workshops, dance events, festivals, yoga and meditation courses, community gatherings, retreats).

The Operator acts as a technical and collecting intermediary between the event organizer (the „Organizer“) and the person purchasing a ticket through the Service (the „Visitor“). The Operator sells tickets in the name and on the account of the Organizer under a commission (agency) agreement with the Organizer.

The contract regarding actual attendance of the event (the provision of the service — entry, programme, any related performance) is established solely between the Organizer and the Visitor. The Operator is not the event provider and is not responsible for its content, quality, course or safety.

The Operator provides technical facilitation of the sale, collection of payment through a certified PCI-DSS payment gateway, delivery of the electronic ticket to the Visitor and settlement with the Organizer. For this service, the Operator charges a commission and a service fee under Article 5 of these Terms.

3. User account

Some features (organization management, team invitations, order overview) require a user account. The user agrees that the information provided at registration is true and current, and undertakes to update it without undue delay if it changes.

The account is personal and non-transferable. The user is responsible for the security of their sign-in credentials and for all activity carried out under their account.

If the Operator discovers unauthorized sharing of sign-in credentials with third parties or use of a purchased ticket by multiple people, the Operator reserves the right to suspend the account and invalidate the affected ticket without any refund.

A user may terminate their account at any time by emailing the Operator. The Operator may suspend or terminate an account if the user materially breaches these Terms.

4. Organizer (organization) account

The Organizer is a natural or legal person who publishes information about their events through the Service and uses it to sell tickets. By creating an organization account and publishing an event with paid tickets, the Organizer accepts these Terms and agrees to the intermediary relationship described in Article 2. A summary of the B2B terms for Organizers (commission, payouts, refunds, chargebacks) is published in the Organizer terms document; the binding full text of the individual commission agreement is sent to the Organizer upon activation of paid features.

The Organizer is in particular responsible for:

• the accuracy and completeness of event information (title, description, date, venue, prices, capacity, cancellation policy);
• holding all necessary rights to the event’s representation (copyright to texts and images, performers’ consents);
• the actual provision of the event to Visitors (programme, safety, compliance with law and good morals);
• handling Visitor inquiries about event content, attendance conditions and any changes;
• any chargebacks (payment reversals) and other costs arising from event-related claims — these are deducted from the Organizer’s payout;
• not publishing content that is unlawful, contrary to good morals, or contrary to the ethical principles of the community (discriminatory, fraudulent, misleading, etc.).

The Operator reserves the right to remove content or suspend the account of an Organizer who violates these rules and, in such case, may also suspend payout of collected revenue until the dispute is resolved.

5. Ticket price, service fee and payment terms

Ticket prices are quoted in Czech crowns (CZK) inclusive of any applicable taxes (if the event is subject to VAT, the tax is included in the Organizer’s price). Prices remain valid for the period during which they are displayed in the Service interface. The Operator is not a VAT payer.

The total amount payable by the Visitor consists of:

• the ticket price set by the Organizer;
• the Operator’s service fee, displayed separately before order completion. The Visitor is informed of its existence and amount before completing payment.

The service fee represents the price of a separate service of the Operator (reservation, technical order processing, issuance and delivery of the electronic ticket). Its amount is set as a percentage of the ticket price and is independent of the chosen payment method.

Payment is processed online through a certified PCI-DSS payment gateway. Accepted payment methods include Visa, Mastercard, Maestro and other methods supported by the gateway. Transactions are secured with 3-D Secure.

Tickets are delivered electronically — once payment is successful, the ticket is sent to the email address provided by the Visitor at checkout. The ticket contains a QR code used to verify entry at the event. The Operator does not provide physical delivery (postal mail, courier).

The Operator does not re-issue tickets. If the Visitor has not received the ticket email (e.g. spam filter, full mailbox), they may request the ticket to be re-sent to the original email address. No replacement is provided for tickets otherwise lost or undeliverable.

A receipt for the ticketis issued by the Organizer (or by the Operator in the Organizer’s name) on the Visitor’s request. If the Visitor bears the service fee, the Operator will, on request, issue a separate receipt for the service fee — in which case the Visitor receives two receipts. If the Organizer bears the service fee, only one receipt is issued (for the ticket).

The contract between the Organizer (represented by the Operator) and the Visitor is formed at the moment the payment is credited to the gateway account and the electronic ticket is delivered to the Visitor.

The Operator pays out the proceeds from sold tickets to the Organizer, less the agreed commission and service fees, in cycles and by a method agreed in the individual contract with the Organizer.

6. Withdrawal from the contract

The Visitor acknowledges that under section 1837(j) of the Civil Code, withdrawal is not possible from a contract concerning „leisure activities, where the trader provides the performance at a specified time“. Tickets to events with a fixed date and venue fall under this exception — the standard 14-day withdrawal period does not apply.

A Visitor-initiated cancellation of a ticket is governed by the Organizer’s cancellation policy, published in the event description or communicated to the Visitor before purchase. If the Organizer does not specify a cancellation policy, the ticket is non-refundable — no refund is provided upon Visitor request. Where the Organizer allows cancellation, the Operator technically facilitates it through the payment gateway (refund to the original payment method) under the conditions of Article 7.

If the Organizer cancels the event (force majeure, insufficient attendance, performer illness, etc.) or makes a material change(change of date, venue, or programme materially altering the event’s nature), the Visitor is entitled to a full refund of the ticket price. The service fee is also refunded in such cases, because the service was not completed for reasons attributable to the Organizer.

If the Visitor does not show up at the event on the announced date or cannot present a valid ticket at the venue, the event is deemed duly provided with respect to that Visitor and no refund claim arises.

7. Refunds, cancellation and complaints procedure

The following rules apply to refunds and complaints:

7.1 Refund rules

• The Operator will initiate the refund through the payment gateway within 14 days of approving the claim (in particular upon event cancellation by the Organizer or a successful complaint).
• Ticket refunds are processed back to the original payment method used by the Visitor. Posting time depends on the payment gateway and card issuer, typically 3–10 business days.
• The service fee is non-refundable for Visitor-initiated cancellations, regardless of whether the Visitor or the Organizer paid it. Rationale: the reservation and transaction service has already been rendered by the Operator. Where the Organizer cancels the event (Article 6), the service fee is refunded.
• Refund processing costs(the gateway’s refund fee) are borne by the Organizer and deducted from their payout.
• For a partial refund (e.g. refund of one of several tickets in an order), a pro-rata portion of the ticket prices is returned; the service fee is not refunded.

7.2 Complaints procedure

A complaint concerning the technical facilitation of the sale (e.g. ticket not delivered, incorrect ticket details, payment issue) may be submitted to the Operator by email at info@spiritevents.cz. The complaint must include: order identification (order number or Visitor email), a description of the matter being claimed, the claimant’s contact details, and the requested means of resolution.

The Operator will issue the Visitor a written acknowledgement of receipt (by email) without undue delay after the complaint is received.

The complaint will be resolved without undue delay, at the latest within 30 days from the date it was filed (in accordance with section 19(3) of Act No. 634/1992 Coll., on consumer protection, as amended). The Visitor will be informed of the resolution in writing (by email).

Complaints concerning the content, course or organization of the event itself are handled by the Organizer as the event provider; the Operator may provide assistance by facilitating contact with the Organizer and, where necessary, processing a refund under Article 7.1.

8. Intellectual property

By publishing content the Organizer grants the Operator a non-exclusive, royalty-free licence to display that content within the Service and related information channels (e.g. organization profile, category listings, search previews, the Operator’s social media and newsletter).

The Service’s own content (code, design, the Operator’s texts) is protected by the Operator’s copyright.

9. Limitation of liability

The Operator provides the Service “as is” and does not warrant its continuous availability. The Operator is not liable for damage arising from:

• unavailability or errors of the Service caused by technical circumstances beyond the Operator’s direct control;
• incorrect or incomplete event information provided by the Organizer;
• actions of the Organizer or a third party (event cancellation, refusal of admission at the venue, disputes over event content);
• outages of the payment gateway or other technology infrastructure providers used by the Operator;
• circumstances on the Visitor’s side, in particular insufficient internet connectivity, incompatible browser or device, spam-filter settings, or a full mailbox.

The Operator does not assume liability for the actual provision of the event — that lies solely with the Organizer.

10. Out-of-court resolution of consumer disputes

The Operator is not bound by any codes of conduct vis-à-vis the Visitor within the meaning of section 1820(1)(n) of the Civil Code.

Consumer complaints are handled by the Operator by electronic mail at info@spiritevents.cz. The Operator will send information about the resolution to the Visitor’s electronic address.

For out-of-court resolution of consumer disputes arising from the Operator’s intermediary activity, the competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Gorazdova 1969/24, Nové Město, 120 00 Praha 2, Business ID 000 20 869, web https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Praha 2, web http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.

The Visitor may also use the online dispute resolution platform established by the European Commission at https://ec.europa.eu/consumers/odr.

11. Final provisions

The Operator may update these Terms from time to time. The current version is always published in the Service with its effective date and version number. Users will be informed of material changes by email or within the Service with sufficient advance notice.

Communication between the parties is generally electronic — to the Visitor at the email address provided at checkout or in the user account, and to the Operator at the contact email in Article 1.

Relationships arising from these Terms are governed by Czech law, in particular the Civil Code and Act No. 634/1992 Coll., on consumer protection. Any disputes will be resolved by the competent courts of the Czech Republic. Where the relationship contains an international (foreign) element, a Visitor who is a consumer is not deprived of the protection provided by Regulation (EC) No. 593/2008 of the European Parliament and of the Council (Rome I).

If any provision of these Terms is or becomes invalid or ineffective, it will be replaced by a provision that most closely approximates the meaning of the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

By completing a ticket purchase through the Service, the Visitor confirms that they have read and agree to these Terms.

For more on personal data processing, see the Privacy Policy.