Organizer terms

This document summarises the business terms of cooperation between Petr Pacas (the operator of SpiritEvents.cz, the „Operator“) and the Organizer who sells tickets to their events through SpiritEvents.cz. The full text of the individual commission (agency) agreement is sent upon activation of paid features of the organization account and is available for inspection on request at info@spiritevents.cz.

1. Nature of the relationship

The Operator acts as a technical and collecting intermediary between the Organizer and the Visitor. The Operator sells tickets in the name and on the account of the Organizer under an individual commission agreement. The contract regarding the event itself (entry, programme) is established between the Organizer and the Visitor; the Operator is not the event provider.

2. Commission and service fee

Default schedule (may be individually agreed otherwise):

• Commission 5 % of the ticket sale price (incl. VAT, if the event is subject to VAT) — borne by the Organizer as a deduction from payouts.
• Service fee 1 % of the ticket sale price — default bearer is the Visitor (the fee is displayed separately before payment completion). The Organizer may choose in the organization settings to bear the service fee themselves (silently rolled into the price shown to the Visitor).

The Operator is not a VAT payer. Commission and service fee are invoiced as a service without VAT.

3. Revenue payouts

Revenue from sold tickets is collected by the Operator on its payment-gateway account and paid out to the Organizer by bank transfer to the account in the organization profile.

• Payout frequency is defined in the individual agreement — typically a monthly batch at the end of the accounting period, or a single payout after event completion. The specific cycle is set at activation of paid features.
• Deductions from the payout: commission, service fee (if borne by the Organizer), gateway fees for refunds initiated by the Organizer, and any chargeback losses (see § 5).
• With each payout the Organizer receives a monthly statement listing sold tickets, refunds and offsets.

4. Refunds and cancellation

Refund rules between the Organizer and the Visitor are governed by the Operator’s Terms of Service (Articles 6 and 7). For the relationship with the Organizer, additionally:

• The Organizer defines the event’s cancellation policy and publishes it in the event description. The Operator technically facilitates it through the payment gateway.
• The gateway’s refund fee (typically CZK 5–10 per transaction, depending on PSP) is borne by the Organizer and deducted from the payout.
• The service fee is non-refundable for Visitor-initiated cancellations (the reservation service was rendered). When the Organizer cancels the event, the service fee is refunded to the Visitor; the cost is borne by the Operator.
• On Organizer-initiated event cancellation, the Operator can issue a bulk refund to all Visitors at the Organizer’s instruction.

5. Chargebacks

A chargeback (payment reversal triggered by the card issuer on the Visitor’s request) is borne by the Organizer. The disputed amount is reserved from further payouts to the Organizer until the dispute is resolved. If the chargeback is decided in favour of the Visitor, the amount is permanently deducted from the Organizer’s payout. Any non-recoverable transaction fees of the payment gateway are also borne by the Organizer.

The Operator provides the Organizer with technical assistance in collecting evidence (gateway records, audit logs, ticket-redemption data).

6. Content rules and Organizer responsibility

The Organizer undertakes that they:

• provide true and complete event information (title, description, date, venue, prices, capacity, cancellation policy);
• hold all necessary rights to display the event (copyright to texts and images, performers’ consents);
• actually provide the event as announced, or notify Visitors in advance of material changes;
• comply with Czech law (business licence, tax obligations, hygienic and safety standards by event type);
• handle Visitor inquiries and complaints about the event content;
• do not publish content contrary to law, good morals, or community ethical principles (discriminatory, fraudulent, misleading, promoting illegal substances or practices).

The Operator reserves the right to remove content or suspend the account upon breach of these rules. In such case, the Operator may suspend payouts until resolved.

7. What the Operator provides

• operation of the portal, Organizer event listings, and the organization profile page;
• technical facilitation of ticket sales through a certified PCI-DSS payment gateway;
• delivery of the QR-coded electronic ticket to the Visitor after successful payment;
• QR scanner PWA for event entry verification;
• monthly statement of revenue, refunds and offsets;
• audit records of sensitive administrative actions;
• technical support on weekdays 9:00–17:00 CET at info@spiritevents.cz and +420 724 092 656.

The Operator provides the Service „as is“, without warranty of uninterrupted availability. Responsibility for the actual provision of the event lies with the Organizer, not the Operator.

8. Tax and accounting obligations

The Organizer bears all tax and accounting obligations relating to revenue from sold tickets (income declaration, VAT if registered, EET/electronic sales records where applicable under current legislation). The Operator provides the Organizer with supporting documents (monthly statement) to fulfil these obligations.

The Operator will fulfil information obligations toward the Organizer under the DAC7 directive (reporting obligations of digital platform operators) once the obligation becomes applicable.

9. Personal data protection

Visitor data (email, name, order identifier) is forwarded to the Organizer to the extent necessary for providing the event. The Organizer is an independent controller for such data under GDPR and is responsible for its lawful processing (own record of processing activities, GDPR information duty toward the Visitor, security measures).

The Operator’s personal data processing is governed by the Privacy Policy.

10. Termination

• The Organizer may terminate the cooperation at any time from the organization admin or by emailing the Operator. Before termination, active orders must be settled (refunds processed, complaints resolved).
• The Operatormay suspend or terminate the Organizer’s account upon material breach of these Terms or the individual agreement (e.g. publishing unlawful content, repeated misleading event information, refusing valid refunds without support in the Organizer’s cancellation policy).
• After termination, provisions on confidentiality, personal data protection, tax and archiving obligations, and dispute resolution remain in force.

11. Disputes and governing law

Relationships between the Operator and the Organizer are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. Any disputes will be resolved by the competent courts of the Czech Republic. The parties undertake to first attempt amicable resolution.

12. Full text of the agreement

This document is a summary of the key points. The binding instrument is the full text of the individual commission agreement between the Operator and the Organizer, sent to the Organizer upon activation of paid features of the organization account. The full text is also available for inspection on request at info@spiritevents.cz, mailing address: Mezníkova 394/14, Nové Dvory, 674 01 Třebíč, Czech Republic.